Juridisk meddelelse

Terms of Trade at Blazeu

General information

Blazeu Sjælør Boulevard 85, 3rd floor 2500 Valby, Phone: 27126583 Email: Support@blazeu12.shop

Prices At Blazeu, all prices are in Danish kroner. We reserve the right to change prices without prior notice. Subject to sold-out items.

Payment

Blazeu accepts payment by VISA-Dankort, VISA, VISA Electron, Mastercard. Payment will only be charged to your account when the item is shipped. All amounts are in DKK. Danish kroner. Subject to price errors and sold-out/discontinued items.

Delivery

Blazeu aims to dispatch orders received before 5 pm on the same day; orders placed after that time will be sent the next working day. We deliver to all of Denmark. Shipping costs from 55 DKK. Currently, we only deliver to the nearest pick-up point; otherwise, orders will be delivered to the delivery address provided during the order. We do not deliver internationally, to the Faroe Islands, or Greenland. Your items will be delivered by Post Nord or GLS. Note: If there is no space at the pick-up location, the package will be moved to the nearest pick-up point, and you will be notified. If you encounter any issues, please contact customer service. Items are delivered on all weekdays. Your item will be delivered 1-3 working days after the order is placed. Certain items may have specific delivery conditions. These conditions will be specified prior to the purchase of these items.

Warranty

A 2-year warranty is provided in accordance with the Danish Sale of Goods Act. Our warranty covers material and/or manufacturing defects. Depending on the specific situation, you may have the option to have the item repaired, exchanged, refunded, or receive a price reduction. The warranty does not cover faults or damage caused by improper handling of the product/service. You must report the defect/error within a "reasonable time" after discovering it. Blazeu will cover return costs to a reasonable extent.

For returns, warranty claims, and exercising the right of withdrawal, please send to:

Blazeu Sjælør Boulevard 85, 3rd floor 2500 Valby
We do not accept shipments sent cash on delivery.

Refund

If a refund is applicable, please include your bank details, including bank code and account number, so the agreed-upon amount can be transferred. These details can be provided via email or another electronic form, as they are not sensitive information and will only be used for processing the refund.

Right of Withdrawal

A full 14-day right of withdrawal is granted for items purchased in our webshop. The period is counted from the day when:

  • You receive the order.
  • You acquire physical possession of the last item when it comes to an agreement for multiple different items ordered in one order, but delivered separately or in multiple parts.
  • You acquire physical possession of the last batch or last part when it comes to an agreement for the regular delivery of goods over a specified period. Return costs are your responsibility. The withdrawal must be notified to us no later than 14 days after the purchase, and you must return the shipment within 14 days from the notification. The notification must be made by email to Support@blazeu12.shop. In the notification, you must clearly state that you wish to use your right of withdrawal. If you wish to return the item to us, you must complete the enclosed Returns Form and send the item to: Blazeu Sjælør Boulevard 85, 3rd floor 2500 Valby

You cannot exercise your right of withdrawal by merely refusing to receive the item without simultaneously providing clear notice.

Items Excluded from the Right of Withdrawal The following types of items are not covered by the right of withdrawal:

  • Items that are made to your specifications or have a clear personal touch.
  • Sealed items that, for reasons of health or hygiene, are not suitable to be returned if the seal is broken after delivery.
  • Items that, due to their nature, become inseparably mixed with other items upon delivery.
  • Items with broken seals.
  • Non-financial services that have begun with the consumer's prior express consent and acknowledgment that withdrawal rights cease once the service is fully performed.
  • Delivery of digital content not supplied on a physical medium, if performance has begun with the consumer's prior express consent and acknowledgment that this results in the loss of withdrawal rights.
  • Newspapers, journals, or magazines, except for subscriptions to such publications.
  • Agreements entered into at a public auction.
  • Perishable or time-sensitive items.
  • Items that have been used.

Returns

You must return your order without undue delay and no later than 14 days after exercising your right of withdrawal. You are responsible for the direct costs associated with the return. When returning the item, you are responsible for ensuring that it is properly packaged. You must include a copy of the order confirmation. Processing is faster if you also fill out and include our Withdrawal Form. You bear the risk of the item from the time of delivery until we receive it. We do not accept packages sent cash on delivery.

Condition of the Item upon Return

You are only responsible for any depreciation of the item's value resulting from handling other than what is necessary to establish the item's nature, characteristics, and functioning. In other words, you can try the item in the same way as if you were trying it in a physical store. If the item has been tried beyond what is described above, we consider it used, which means that upon withdrawal of the purchase, you will receive only a portion or none of the purchase amount back, depending on the commercial value of the item upon receipt of the return.

Reimbursement

If you withdraw your purchase, you will naturally receive the amount you have paid to us returned to you. In the event of a depreciation, for which you are responsible, the amount is deducted from the purchase amount. When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a different delivery method than the cheapest standard delivery we offer), will be refunded without undue delay and no later than 14 days from the date we receive notice of your decision to withdraw. Refunds will be made using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back.

Personal Data Policy To enter into an agreement with us and make purchases on our website, we require the following information about you:

  • Name
  • Address
  • Phone number
  • Email address
  • Information about your purchases We process your personal information for the purpose of delivering the item to you and for handling inquiries related to your purchase. Processing is carried out in accordance with the rules set forth in our personal data policy for Blazeu. Here, you can read more about how your information is processed, when it is deleted, and what rights you have as a registered individual.

Complaints – Overview and Links: If you have a complaint about a product purchased in our webshop, you can send a complaint to: The Danish Competition and Consumer Authority's Center for Complaint Resolution Carl Jacobsens Vej 35 2500 Valby Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission's online complaint platform. The platform is available here: http://ec.europa.eu/consumers/odr/ When submitting a complaint here, please provide our email address: Support@blazeu12.shop